Return Policy

At Prosta Defend, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our return policy below.

Check Items on Delivery

We recommend inspecting all items upon delivery to ensure they meet your expectations.

General Return and Refund Policies

Returns

• You have 90 days from the date of purchase to initiate a return.
• To be eligible for a return, the product must be unused and in the same condition as when you received it.
• The product must be returned in its original packaging.
• A receipt or proof of purchase is required.
• All items must be returned in their original condition, including labels, user manuals, and packaging.
• Return options may vary; please read all terms carefully before making a purchase.

Refunds

• Once we receive your returned product, it will be inspected and you will be notified of receipt.
• Contact our customer service at [email protected] or +1-836-914-8449 to initiate your refund request.
• After inspection and approval, your refund will be processed to your original payment method.
• Depending on your bank or payment method, refunds may take several business days to reflect in your account.

Shipping

• Customers are responsible for return shipping costs.
• Shipping fees are non-refundable.
• If a refund is issued, the cost of return shipping will be deducted from your refund.

Exchange

For exchanges, please contact our customer service team. They may offer free returns within a specific timeframe for a replacement product or store credit.

Steps to Initiate a Return

1. Email your return request to [email protected].
2. Include your order number and reason for return.
3. Follow instructions provided by our customer service team for shipping.
4. Ship the product back to the address below using the provided instructions.